Mission:
• Support applications for benefits and information
• Ensure the processing of claims
• Communicate with customers on the services requested
• Advising clients in activities of STEG


Objectives:
• Continuous service 24h/24h and 7d/7d
• Time savings for customers
• Easy contact
• An effective means of communication
• Personalized welcome


Telephone lines:
• Green Number: → 80100444: Management and monitoring of emergency calls (leak gas, the ground cable, power failure on a client group ...)

• Services Number: → 71239222: Support for custom requests and tracking (Services, Other Information, Complaints, Restoring electricity and gas, etc..)